Frequently asked questions

If you have any doubts, feel free to contact us.

All the analyses can be conducted at any time of year. However, we try to avoid running user surveys during the main holiday periods (summer holidays and Christmas holidays) to ensure the highest possible degree of validity. Many different factors may have a bearing on the best time to conduct an analysis, and we are happy to talk this through with you. However, at the end of the day the timing is up to you.

No two processes are the same, but it is usually anything between two and four months from start-up to presentation of the results. However, your IT and digitalisation department will usually have to allocate no more than the equivalent of one person for a period of two to three weeks.

The price depends on your company set-up, the scope of the analysis and how long we expect the analysis to take. We are obviously happy to provide a price estimate, but before doing so we need to discuss your wishes and needs.

We offer two different pricing models. You can choose between a fixed price per analysis or a monthly subscription plan.

The results of the analysis provide concrete answers to what it costs to run, support and develop IT within your organisation. This is compared to the level of user satisfaction.

This gives you an idea of whether you are spending too much money on IT, or whether you are underinvesting. This may in turn allow you to save considerable sums of money – or to spend the money differently.

Most customers conduct user surveys and financial analyses every 12–24 months. This gives you plenty of time to work with the results during the intervening period. And you have a solid basis for a follow-up survey, which will accurately be able to tell whether your work has resulted in higher satisfaction levels. Or whether new challenges have emerged.

The Service Desk Survey runs continuously.

Prior to the user survey, we will need someone to help us collect data about the organisation. This usually takes a couple of days.

For the financial analysis, a person is needed who has in-depth knowledge of the organisation’s finances and IT set-up. How long this takes depends on your set-up, but it usually takes slightly longer than the user survey.

All organisations can benefit from an IT benchmark analysis. Even if you think your organisation is totally unique, there are bound to be a large number of parameters which it would make sense to compare. Surely most people want as few crashes as possible? And don’t you think they also want to deliver the best possible IT services and at a competitive price?

In other words, we are relevant for all types of medium-sized and large organisations. Regardless of industry.

Whatever the results of the analysis, it will provide you with fact-based insights into your organisation. And even if your digitalisation and IT performance is pretty good at the moment, armed with the results of the analysis you will be able to prove this to your management. In black and white. Moreover, there is always scope for improvement. 

The results make it possible to mitigate risk or avoid making mistakes or bad decisions.

Most companies conduct a user survey and a financial analysis at the same time. This ensures the best result and the best basis for the benchmarking. On top of which, altogether it requires fewer resources on your part.

However, the analyses can also be staggered.

Service Desk Survey runs continuously, and may continue while other analyses are being conducted.

We generate a representative selection of respondents, ensuring high validity and a high response rate.

The short answer is no. We arrange a start-up meeting at your offices, where we guide you through the analysis process, decide on a joint time schedule, and make sure that we agree on all the details prior to kicking off the analysis.

We have more than 20 years of experience. Over the years, we have conducted more than 1,000 analyses and collected more than 750,000 user responses in the private and public sectors. Furthermore, we have carried out analyses in more than 80 countries and in more than 20 different languages.

We are happy to drop by for a no-obligation inspirational meeting. At the meeting, we will discuss your set-up and wishes. We will also look at the benefits of conducting an analysis and what can be gained from doing one. After the meeting, you have plenty of time to evaluate the options and discuss the idea of doing an analysis in-house before we follow up by phone. This is a chance to decide how to proceed.

Book a no-obligation inspirational meeting here.